Unsuspecting Ways To Manage Your Customers!
As many people have pointed out, there are a few things more frustrating than waiting in a line. Everybody does it – everybody has to do it, at some point, but as the manager of an event, it’s your responsibility to help make the best use of Crowd Control Stanchions to help keep the wait times in lines down to something that is manageable.
So, how are you going to do it?
Unfortunately, there isn’t much you can do that can make the lines go down. They are your customers and your clients, after all, and they’re the people that you’re relying on in order to keep your profits high. So, the best thing that you can do is to deal with the lines and try to reduce the time spent on them and maintain them.
Use signage to direct the crowds
This is actually considered one of the best things you can do at a crowded venue to make sure that the people who are waiting aren’t getting clogged together, not to forget they can also be installed easily on the top of your crowd control stanchions. You could use some of these signs:
- Line begins here
- Enter here
- Fire exit
- Do not enter
- Restricted area
- Exit here
to keep the flow smooth. Establish clear signage that would mark virtually every aspect of the venue, so that people don’t wander around, you might find a few helpful things here.
Customers must be kept aware of the process
Your customers must never be confused about what they should be doing when they arrive at your location. Have your employees brief them on the process for purchasing merchandise or where they can purchase merchandise.
Remove obstacles that might impede crowds
You might want to keep areas clean and open, with clear lines of sight of the customers to get either to the event stage or the places they can purchase merchandise.
Patient, helpful staff
For larger events, never underestimate the herd; investigate bringing in event management staff that can help out with the large crowds. If you can’t make sure that the staff, which you’ve put together are helpful, patient, and well-informed. It’s these personality traits that get its leverage to manage crowds better.
Use barricades and crowd control stanchions
It is vital to maintaining order among the people waiting in line, so each of them gets serviced as efficiently and quickly as possible. In order to do that, try setting up a system to keep them organized while waiting in lines.